J.CO Donut & Coffee Review: Sweet Treats and Service Amid Cleanliness Concerns at Level 21 Mall, Bali

JCO, Level 21

Gilang

Located in the bustling Level 21 Mall in Denpasar, Bali, J.CO Donut & Coffee offers a delightful escape for those seeking a sweet treat and a warm beverage. Known for its signature offerings like the Jpops (mini donuts) and a variety of classic donuts, this café has garnered a mix of reviews that highlight both its strengths and weaknesses.

One visitor expressed their fondness for the establishment, stating, “We love coming to this J.CO as it’s always a positive experience. The staff are friendly, helpful and provide excellent service. The donuts here are really delicious and the coffee/tea is excellent.” This sentiment reflects the café’s commitment to customer service and quality products. However, they also noted a downside: “As much as we love coming here, the only downside is screaming children running around like it’s a playground.” This observation points to a common issue in family-friendly venues, where the lively atmosphere can sometimes detract from a relaxing experience.

On the other hand, not all reviews are as glowing. One customer lamented, “Dirties and disgusting J.Co (Level 21 Mall) ever, even I neglect myself to touch the table around the area cause it’s sticky and else.” This stark contrast highlights a significant concern regarding cleanliness, which is crucial for any dining experience. Another reviewer echoed this sentiment, stating, “Jco is normally a nice place to enjoy coffee and a fresh donut but not here the place is dirty, tables are not cleaned all the staff and no one cleans up.” Such comments suggest that the management may need to prioritize maintaining a clean environment to enhance the overall dining experience.

Additionally, the atmosphere has been criticized, with one patron noting, “The place is quite hot because the aircon only works for some areas.” This discomfort can detract from the enjoyment of the food and beverages, which, while standard for J.CO, may not meet expectations if the setting is not conducive to relaxation.

In terms of offerings, the Jcoccino is recommended, priced between Rp50,000-75,000, and is a delightful complement to the donuts. However, it is worth noting that there are no milk alternatives available, which may limit options for some customers.

Overall, J.CO Donut & Coffee at Level 21 Mall presents a mixed bag of experiences. While the friendly service and delicious donuts are commendable, the cleanliness and atmosphere require significant improvement. For those willing to overlook these issues, it remains a popular spot for a quick coffee and a sweet treat in the heart of Bali.

Nadira

Located in the bustling Level 21 Mall in Denpasar, Bali, J.CO DONUT & Coffee offers a delightful escape for those with a sweet tooth. The menu features a variety of donuts, with the standout being the Jpops 2 Dzn, which includes 24 mini donuts perfect for sharing or indulging solo.

Many visitors have praised the quality of the donuts and the refreshing Thai Tea, making it a comfortable spot for both relaxation and productivity. One reviewer noted, “Good Donut and Thai Tea. Very comfy place good for working online too. Recommended.” This sentiment reflects the café’s inviting atmosphere, ideal for those looking to enjoy a treat while catching up on work.

However, the café’s layout has drawn some criticism. One guest remarked, “It’s a bit strange to have three shops selling coffee and cakes in a single space… It’s like a cafe court here in this mall.” This observation highlights the competitive environment within the mall, which may detract from the unique experience J.CO aims to provide. Additionally, the high sugar content of the offerings has been humorously noted, with one visitor suggesting it’s not the best choice before a dental appointment.

While the variety of donuts is commendable, some patrons have experienced slower service, particularly at the cashier. One review stated, “Pretty good variety of donuts but the service is a bit slow, especially the cashier.” This indicates a need for improvement in efficiency, especially during peak hours.

Another aspect that could use attention is the atmosphere. A visitor mentioned, “The place is quite hot because the aircon only works for some areas.” This discomfort can detract from the overall experience, especially when enjoying a sweet treat. Despite these drawbacks, the food and beverage quality remains consistent with J.CO’s standards, although there have been instances of mix-ups with meal packages.

In summary, J.CO DONUT & Coffee at Level 21 Mall is a solid choice for donut lovers and those seeking a cozy spot to unwind. With a food rating of 3.7/5.0 and service rated at 4.0/5.0, it offers a decent experience, though improvements in service speed and atmosphere could elevate it further. The recommended Jcoccino is a must-try, priced reasonably between Rp50,000-75,000, making it a worthwhile stop during your Bali adventure.

Menu List:

Original Almond Original Almond: Crunchy, nutty delight with rich, buttery flavor.	IDR Rp 112,000 US $ 7 AUS $ 11 EURO € 6.7 CNY ¥ 50.4
Choco Almond Choco Almond: Crunchy almonds coated in rich chocolate bliss.	IDR Rp 112,000 US $ 7 AUS $ 11 EURO € 6.7 CNY ¥ 50.4
Art Deco Mug (12 OZ) Art Deco Mug: Stylish ceramic cup, perfect for coffee lovers.	IDR Rp 100,000 US $ 6.2 AUS $ 9.8 EURO € 6 CNY ¥ 45
Totebag Peacock Totebag Peacock: Colorful, vibrant dish with unique flavors and textures.	IDR Rp 67,000 US $ 4.2 AUS $ 6.6 EURO € 4 CNY ¥ 30.2
Mug Coffee Time (16 Oz) Mug Coffee Time: Rich, aromatic coffee in a cozy mug.	IDR Rp 112,000 US $ 7 AUS $ 11 EURO € 6.7 CNY ¥ 50.4
Donuts 1 Dzn Delicious, sweet, and fluffy fried pastries with various toppings.	IDR Rp 112,000 US $ 7 AUS $ 11 EURO € 6.7 CNY ¥ 50.4
Donuts 2 Dzn Delicious, sweet, and fluffy fried pastries with various toppings.	IDR Rp 171,000 US $ 10.7 AUS $ 16.8 EURO € 10.2 CNY ¥ 77
Jcronut 1 Dzn Crispy texture pastry combining croissant and donut delights.	IDR Rp 112,000 US $ 7 AUS $ 11 EURO € 6.7 CNY ¥ 50.4
Donuts 1/2 Dzn Deliciously sweet, fluffy rings, perfect for any occasion.	IDR Rp 68,000 US $ 4.3 AUS $ 6.7 EURO € 4.1 CNY ¥ 30.6
Jpops 2 Dzn (24pcs Mini Donuts) Delicious bite-sized treats, perfect for sharing and indulging.	IDR Rp 68,000 US $ 4.3 AUS $ 6.7 EURO € 4.1 CNY ¥ 30.6
1 Box Jpops DIY Delicious mini treats with delightful toppings and dips.	IDR Rp 68,000 US $ 4.3 AUS $ 6.7 EURO € 4.1 CNY ¥ 30.6
Jclub 1/2 Dzn Jclub 1/2 Dzn: Savory chicken wings with flavorful sauces.	IDR Rp 101,000 US $ 6.3 AUS $ 9.9 EURO € 6 CNY ¥ 45.5